In October, we announced Disc 2 – a series of major enhancements which we’re rolling out over the next couple of months. Some enhancements, such as Disc SC (for ‘segregated content’), changes to the Admin Centre’s navigation ribbon, the Manage Authors process, and customisable Incident Categories and Types, have already been deployed and there’s still much more to come…

 

The Disc Admin Centre

Perhaps the most obvious of the Disc 2 changes is the complete redesign of the Admin Centre to modernise its ‘look and feel’, move away from the use of ‘pop-up’ boxes and make it even more intuitive and easy to use. There will also be important new functions in the new Admin Centre too:

Heatmaps: incident analytics can be displayed as heatmaps. You can opt to display a specific heatmap (automatically up-dated in real-time) to show incident locations across your scheme’s area and sub-areas and be able to filter by incident category and type, times of day and days of the week as well as other data parameters. Heatmaps will also display incident locations for each offender;
Enhanced analytics: new functionality will enable analytics to be dynamically generated across a wide range of metrics, and across user-defined time-lines;
Member Groups: this function enables Disc Administrators to designate specific Users as ‘Group Managers’ who can look after their own sub-set of Users, adding, monitoring and deleting them as necessary – relieving Admins of the task, while ensuring more effective membership management.

 

The Disc Desktop

When we delivered the Disc Desktop almost eight years ago now, we loved the design. Since then, and especially since we launched the Disc App back in 2016, we’ve felt a growing need to re-style it to align a little more closely with the style of the App. So expect a smarter, crisper, more modern Disc Desktop. The new look will be an option, under the control of each Disc Administrator – so if you want to stick to what you’ve always had, you can.

 

Reporting Process

Disc 2 will support a new ‘Incident first’ reporting process for Users who prefer to submit an incident description first, and then associate Offenders with it. To date, Disc has encouraged a ‘Subject first’ approach – find the Subject of the report first and then describe the incident. Disc 2 will enable Users to submit incidents either way – whichever they prefer.

We already enable multiple Subjects to be associated with Incidents within the Admin Centre and Disc 2 will see this system deployed in the Disc Desktop and App too, so Users can do the same, making life easier for Admins.

Disc 2 will also see a new field added to the Disc Incident Report form which, where the incident relates to a theft, records the type of merchandise or property stolen. New analytics will enable Disc Administrators to track any trends over time. Ultimately, we hope to make this list configurable directly by each Administrator so they can set up their own merchandise and property types to suit their own schemes.

We’re also converting our ethnicity classification (currently based on self-identified ethnicity as defined by the Home Office) to the more conventional IC Codes, as used by police.

 

Integration with third-party reporting systems

As more and more retail multiples, their security providers, and the National Business Crime Solution roll out their own internal incident reporting systems, fewer and fewer of them want their staff to re-key the same information into local business crime reduction schemes’ reporting systems.

Disc 2 will enable third-party reporting systems like these to automatically and instantly copy their reports directly into relevant local Disc systems. There, the local Disc Admin can process them in exactly the same way as they process reports submitted to them from Disc itself.

This provides a key benefit for local town- and city-centre crime reduction schemes: bigger members such as the major retailers will be able to continue to report into their Disc system without re-keying, and thus to continue to support local Exclusion Schemes of which they are members.

 

Instant Messaging

Users of the Disc Instant Messaging system will be able to ‘reply’ to messages within their group, and view message ‘threads’ from the last seven days, very much like WhatsApp. We’re also currently consulting with customers on the development of a ‘tap and send’ IM system which enables a member to initiate an IM and send it with literally just a couple of taps: it will be super-fast and simple – and most importantly, comply tightly with GDPR.

 

Under the bonnet…the technical platform

We’re always working on the Disc software to ensure the system runs as quickly and efficiently as possible. We don’t usually mention this work – it’s technical and won’t mean much to anyone who isn’t a computer boffin! However, as more and more Disc systems are now in use, by more and more businesses, volumes are growing rapidly. So, we’re taking the opportunity, as part of the Disc 2, to reconfigure some core code to ensure the platform can handle future growth, yet deliver even faster speeds.

 

If you’re a Disc customer and want to know more about any Disc 2 enhancements, or if you’re looking at Disc for the first time and would like a demonstration of how it can help you, contact us through the contact form on this website.