Frequently Asked Questions
On this page you can find answers to frequently asked questions about the Disc online crime reporting system. Click a question to read the answer. Contact us if your question isn’t here – we’ll add it, and the answer, to this page.
Compliance with data protection law
- a clear statement of the rights of the scheme and its members (their ‘Legitimate Interests’)
- Data Protection Impact Assessment(s) defining the impact of processing on the data subjects’ rights and freedoms
- a ‘Balance of Interests Assessment’ which shows that the scheme’s rights outweigh the rights of the data subjects.
For more on how to ensure your scheme (pubwatch, shopwatch or Business Crime Reduction Partnership for example) complies with data protection law, view our free video webinar here.
- Make sure they, or their organisation, are registered on the ICO Register of Fee Payers
- Ensure they, or their organisation process personal data in compliance with the law
- Respond to data breaches and Subject Access Requests in line with the law
- Document the way that they, or their organisation, processes personal data
- Provide full privacy information (often in the form of a ‘Privacy Notice’) to data subjects in line with the law;
- Where they use the service of a Data Processor (for example, where Disc is used, Littoralis is a Data Processor) ensure that there is a Data Processor Contract in existence between them.
For more on how to comply with data protection law view our video webinar here.
For more information about Joint Data Controllers visit the ICO website here.
Banning & Exclusion Schemes
This is not only to ensure they know what is expected from them as members or users, but also, in the event of a data breach caused by a member breaking the rules, to ensure there is clear evidence that they broke the rules in full knowledge that they were doing so, and of the possible consequences.
This is essential to enable a Data Controller to avoid liability for such a data breach.
For more on Constitutions watch our video webinar on setting up a Business Crime Reduction Scheme here .
For more on setting up a Business Crime Reduction Scheme watch our free video webinar: click here .
For more on how to manage an Exclusion Scheme, watch our free video webinar: click here
For more on Exclusion Schemes and how they work, view our free video webinar here
For more on the legal basis of Exclusion Schemes watch our free video webinar here .
You can read research, produced by the University of Gloucestershire, showing the effectiveness of Exclusion Schemes here.
Disc – the online crime reporting tool
There are no additional charges: Disc’s constant upgrades and enhancements are all delivered within the monthly License fee.
All that’s required to implement crime reporting is a ‘101’ police email address to which Disc crime reports will be sent. If crime reporting is enabled in a Disc system, when a user submits a report into Disc about an incident that hasn’t already been reported to police, the user is asked if he or she would like to send a crime report of the incident direct to police.
If so, after the Incident Report has been submitted to the Disc administrator, the details are copied into a Crime Report and the user is asked to provide a few extra pieces of information. The reporter can also use the system to submit an ‘MG11’ (or Witness Statement).
Completed Crime Reports (with or without a Witness Statement) are emailed in PDF format direct, to the police 101 desk for processing. Disc’s direct-to-police crime reporting system should not be used for incidents that require immediate police attendance – always call 999 in these situations.
- Continuing access to, and full use of, all functionality as defined in the Disc Manuals;
- The Disc ‘Secure Environment’ located ‘in the Cloud’ in the UK, being fully-compliant with the provisions of current data protection law;
- 99.5% Server availability, subject to any necessary and pre-notified maintenance;
- All relevant upgrades or incremental enhancements deemed by Littoralis to be core components of the Disc system;
- Telephone and email support for the Customer’s designated Single Point of Contact available 9:30am to 5:00pm Monday – Friday, with out-of-hours response;
- Participation in annual regional User Group sessions;
- Access to Disc Intelligence at Work – our online customer support and information-sharing portal;
- Quarterly consultative and advisory reviews by Littoralis’ Customer Support Team.
- A once-off set-up charge:
- A monthly Licence:
- Additional training after you’ve gone live, if required, for example if an Administrator leaves and hasn’t trained up his/her successor; additional training delivered online by ‘webinar’ on an agreed hourly mrate.
The set-up cost and monthly Licence vary according to the Disc variant in question. For more information on pricing for your own Disc implementation, contact us at firstname.lastname@example.org
Your local Administrator will add your email address into his/her Disc system and you’ll receive a ‘Welcome email’, directing you to the Disc self-certification page. Once you’ve completed that page and confirmed acceptance of the scheme’s rules, you’ll be able to access the scheme’s Disc system.
Disc is delivered to members through the Disc Desktop (a secure, members-only website) or through the Disc smartphone App. To download the App go to the AppStore (for iPhone) or Google Playstore (for Android) and search for ‘Littoralis Disc App’. Load onto your smartphone, open it and follow the on-screen instructions.
Disc and Police
In many cases they are designated as ‘Authors’ enabling them to add current-awareness information into the system and share it with other members. Some of them, additionally, can access the local Disc database of offenders, add incident reports or offender details, add other police officers as members, and access Disc’s useful ‘analytics’.
In every Disc system the Administrator can optionally enable all incident reports – or just selected ones – to be sent direct to a police email address so that, fir example, a community policing team can be aware of incidents which perhaps have not otherwise been reported to the police.