Frequently Asked Questions
On this page you can find answers to frequently asked questions about the Disc online crime reporting system. Click a question to read the answer. Contact us if your question isn’t here – we’ll add it, and the answer, to this page.
Compliance with data protection law
- a clear statement of the rights of the scheme and its members (their ‘Legitimate Interests’)
- Data Protection Impact Assessment(s) defining the impact of processing on the data subjects’ rights and freedoms
- a ‘Balance of Interests Assessment’ which shows that the scheme’s rights outweigh the rights of the data subjects.
For more on how to ensure your exclusion scheme (pubwatch, shopwatch for example) complies with data protection law, register for one of our free webinars here.
- Make sure they, or their organisation, are registered on the ICO Register of Fee Payers
- Ensure they, or their organisation process personal data in compliance with the law
- Respond to data breaches and Subject Access Requests in line with the law
- Document the way that they, or their organisation, processes personal data
- Provide full privacy information (often in the form of a ‘Privacy Notice’) to data subjects in line with the law;
- Where they use the service of a Data Processor (for example, where Disc is used, Littoralis is a Data Processor) ensure that there is a Data Processor Contract in existence between them.
For more on how to comply with data protection law register for one of our free webinars here.
Banning & Exclusion Schemes
This is not only to ensure they know what is expected from them as members or users, but also, in the event of a data breach caused by a member breaking the rules, to ensure there is clear evidence that they broke the rules in full knowledge that they were doing so, and of the possible consequences.
This is essential to enable a Data Controller to avoid liability for such a data breach. For more on Rules & Protocols – and to receive a ‘Model’ Rules & Protocols document that you can use for your own organisation – register here for one of our regular webinars on setting up an Exclusion Scheme
Disc – the online crime reporting tool
All that’s required to implement crime reporting is a ‘101’ police email address to which Disc crime reports will be sent. If crime reporting is enabled in a Disc system, when a user submits a report into Disc about an incident that hasn’t already been reported to police, the user is asked if he or she would like to send a crime report of the incident direct to police.
If so, after the Incident Report has been submitted to the Disc administrator, the details are copied into a Crime Report and the user is asked to provide a few extra pieces of information. The reporter can also use the system to submit an ‘MG11’ (or Witness Statement).
Completed Crime Reports (with or without a Witness Statement) are emailed in PDF format direct, to the police 101 desk for processing. Disc’s direct-to-police crime reporting system should not be used for incidents that require immediate police attendance – always call 999 in these situations.
- Continuing access to, and full use of, all functionality as defined in the Disc Manuals;
- The DISC ‘Secure Environment’ located ‘in the Cloud’ in the UK, being fully-compliant with the provisions of current Data Protection law;
- 99.5% Server availability, subject to any necessary and pre-notified maintenance;
- All relevant upgrades or incremental enhancements deemed by Littoralis to be core components of the Disc system;
- Telephone and email support for the Customer’s designated Single Point of Contact available 9:30am to 5:00pm Monday – Friday, with out-of-hours response;
- Participation in annual regional User Group sessions;
- Quarterly consultative and advisory reviews by Littoralis’ Customer Support Team.
- A once-off set-up charge:
- A monthly Licence:
- Additional training after you’ve gone live, if required, for example if an Administrator leaves and hasn’t trained up his/her successor; additional training delivered online by ‘webinar’ on an agreed hourly mrate.
The set-up cost and monthly Licence vary according to the Disc variant in question. For more information on pricing for your own Disc implementation, contact us at firstname.lastname@example.org
Disc is delivered to members through the Disc Desktop (a secure, members-only website that provides all the information you’ll need, plus the tools to submit incident reports etc) or through the Disc App. To download the App got to the AppStore (for iPhone) or Google Playstore (for Android) and search for ‘Littoralis Disc App’. Load onto your smartphone, open it and follow the on-screen instructions.